Refund/Returns policy

If you are not entirely satisfied with your order, please read this refund/returns policy. We recommend that customers check all items at the time of delivery. In general, unless otherwise specified, an order may qualify for a return if it fulfils one or more of the following:

  • the products are different from what was ordered
  • the items were damaged during delivery
  • the products are of an inferior quality than displayed

Please contact our customer support department as soon as you notice a problem with your order. This will assist with the process of validating your request for return.

Return process

We will need to approve your request for return by inspecting the goods. Therefore, customers need to liaise by phone or email with one of our customer care representatives. Medicines must be returned in their original condition with the packaging intact. Once we receive your returned order, an investigation into the case will be conducted. We cannot approve a return if the damage occurred after delivery, and was not due to the courier service for example.

Conditions for refunds

Requests for refunds can only be accepted within 7 days after the order has arrived at the customer’s address. The matter needs to be promptly reported to our customer support department. Our team will inspect each case based on the individual circumstances. We reserve the right to issue refunds entirely at our own discretion based on due processes.

We cannot issue a refund if a customer submits incorrect details, such as name or postal address when placing an order. If an order has not arrived on the expected date, please allow sufficient time to pass before requesting a refund. There may be delays due to reasons that are beyond our control such as problems with the postal service.


We do not allow chargebacks under any circumstances. Our customer support team is available on a 24/7 basis to deal with any matters relating to refunds.

Find out more

If you would like to know more or notify us of a request for return, please contact us directly. Our contact details are available on this website.